Refund and Returns Policy
At The Soft Heart Charitable Trust, we value the trust and support of our donors and supporters. This Refund and Returns Policy outlines the conditions and procedures for refunds and returns, where applicable, to ensure transparency and clarity.
1. Donations
All donations made to The Soft Heart Charitable Trust are considered final. As a nonprofit organization, donations are allocated to projects and initiatives immediately to benefit our causes, and therefore, refunds are not typically issued.
2. Exceptional Circumstances
In the event of a technical error, such as duplicate payments or incorrect amounts being charged, you may request a refund by contacting us at:
- Email: thesoftheart78@gmail.com
- Phone: +91 83830 18844 | +91 85956 48053 | +91 88823 43030
All refund requests will be reviewed on a case-by-case basis, and a decision will be made at the sole discretion of the trust’s management.
3. Events and Merchandise (If Applicable)
For any events or merchandise purchases (if offered), refunds may be requested up to 7 days before the event or within 7 days of receiving the item, provided the following conditions are met:
- The item is unused and in its original condition (for merchandise).
- Proof of purchase is provided.
Refunds for canceled events will be processed automatically to the original payment method.
4. Refund Process
If a refund is approved, it will be processed within 7-10 business days via the original payment method. You will receive a confirmation once the refund is initiated.
5. Contact Us
If you have questions about this policy or need assistance with a refund request, please reach out to us:
Address:
H NO- A 66, G/F, GALI NO-7, SHIVRAM PARK, NILOTHI MODH,
West Delhi, Delhi, 110041, India
Contact Details:
- Email: thesoftheart78@gmail.com
- Phone: +91 83830 18844 | +91 85956 48053 | +91 88823 43030
We are committed to resolving any issues promptly and ensuring a smooth experience for all our donors and supporters.
Note: This policy is subject to change, and any updates will be reflected on our website.